Our Store Policies

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data.  🌟 We Do Not Sell personal or private data. You can consent to and control various cookie types, information sharing and  other election and control options in the future.🌟Only one offer discount can be at a time, at time of purchase. Paid shopping plans offers and discounts are included in the plan.

 

🌟Free Returns. Return Shipping slip  available on demand, if needed. On demand printing helps save paper and printing costs and sustainability efforts.  Please follow instructions in order confirmation and shipping emails.

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Free Spirit Brands - Return Center Address

 

Free Spirit Brands (FBO) - Fulfillment Center Returns

 

3001 Woodbridge Ave

Edison, NJ 08837

 

Free Spirit Brands - Headquarters, Eco-Lab, Green Manufacturing Facilities 

Detroit, MI

New Location -Detroit, MI -  Announcement Q4 2022

 

Please feel free to contact us with any questions or feedback via the chat feature, the Get in Touch! Contact Us page and or via email - contact@1freespiritbrands.com, returns@1freespiritibrands.com or phone @ - 313 - 367-1300.           .

 

🌟 Free Returns on all individual items for paid shopping plan members. 

 

🌟 Final sales on high value individual items over $500 for free shopping plan members. 

 

🌟 Free Exchanges on all items including high value individual items over $500 for item or items of equivalvant for free and all paid shopping plan members.

 

🌟 Purchases made in Cryptocurrency or digital coins are final for physical and digital items.  

 

🌟 Refund requests must be made within 7 days after receipt of your goods. 

 

We accept refund requests for goods sold on our Site for any of the following reasons:

- Good is broken/ damaged.

- Good does not match description;

- Good is the wrong size

- Purchaser changed their mind

- Good does not meet the purchaser's expectations

 

🌟 Please request refunds within 3 days with a picture for clothing items if due to damage. We will process refunds upon request within 3-5 business days. @ returns@1freespiritbrands.com

 

🌟 Final sales on high value individual items over $500 for complimentary shopping plan members.  

 

🌟 Refunds do not apply to the following goods:- Final sales on high value individual items over $500 for free shopping plan members. Free Exchanges or shopping credits.

 

🌟 All digital purchases of NFTs and digital assets are final. Digital assets like NFT’s and wearables can be resold in various marketplaces. 

 

🌟 Sale items are final.  

 

Refunds for Services.  We provide refunds for services sold on our Site as follows:- Refunds will be fully refunded if the products, subscriptions or services are canceled within 3 days before the services or subscriptions were scheduled to be provided.  Please use the reschedule feature to reschedule services if needed.

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🌟Shipping

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🌟 When you purchase goods from our Site, the goods will be delivered through one of the following methods::

 

🌟 Complementary and International Shipping included for orders within the USA and international with select paid shopping plans. Please select the appropriate member shopping plan.

 

🌟Delivery orders are delivered within 2-3 days for domestic destinations and 3-5 days for outside USA - international destinations once processed from the Product Dispatch Date and Shipping Date Range unless otherwise stated.  Shipping confirmation and updates will be made available via email on file on the order.

 

🌟 Orders are processed the same day for shipping processing before 3 PM EST. 

 

🌟 Products are made to order where possible via small bath processing and could take 1-2 weeks to process before shipping unless otherwise indicated. 

 

Thank you for your patience while eco-shopping with us. 

 

🌟 Special Notes - Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. 

 

Please note that delivery times do not include weekends and statutory holidays at this time

 

You will be required to pay delivery charges in addition to the price for the goods you purchase where complimentary shipping is not included. 

 

🌟 Outside USA Destinations - If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country, if stated. You are responsible for paying any such duties or taxes, if indicated.

 

Please contact your local customs office for more information before making a purchase, if more information is needed. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.  You are required to provide us with a complete and accurate delivery address, including the name of the recipient. 

 

🌟 We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. Please don’t hesitate to contact us if you have any questions!

 

Contact@1freespiritbrands.com

 

Thanks for being a Valued Customer!

Thanks for being a Valued Customer!